Refund policy

Last Updated: June 23, 2026

At The Bottle Station, we want you to be completely satisfied with your purchase.
Please review our shipping and returns policies below.

SHIPPING POLICY

Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Estimated Delivery

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (order must be placed by 12 PM EST)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high order volumes.

Shipping Rates
Shipping rates are calculated at checkout based on your order weight and destination. Free standard shipping is available on orders over $75 (contiguous U.S. only).

Domestic vs. International Shipping
We currently ship to all 50 U.S. states. International shipping availability and rates will be displayed at checkout where applicable. Customers are responsible for any customs duties or import taxes.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@thebottlestation.com. We will work with the carrier to resolve the issue and, if appropriate, send a replacement or issue a refund.

RETURNS & EXCHANGES POLICY

Return Window
We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

Non-Returnable Items
The following items cannot be returned:

  • Items marked as final sale
  • Opened or used bottles/containers (for hygiene reasons)
  • Custom or personalized items
  • Items not in their original condition or packaging

How to Start a Return
To initiate a return, please contact us at support@thebottlestation.com with your order number and reason for return. We will provide you with return instructions and a return authorization number. Returns sent without prior authorization may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.

Exchanges
If you would like to exchange an item for a different size or product, please initiate a return and place a new order. This ensures the fastest processing time.

Contact Us
For any shipping or return questions, please reach out to us:
The Bottle Station
Email: support@thebottlestation.com
Website: www.thebottlestation.com